IT Helpdesk (level 1 and 2) - Bristol

Do you have at least 3 years experience on an IT Helpdesk? Experience with basic coding? 

Are you a hands-on IT Support Analyst looking for a role where you can really make an impact? Join a growing, international manufacturing business based in Avonmouth, supporting both office and warehouse.

You’ll be the go-to IT support person on site, providing both 1st and 2nd line support across the business. This role is varied, practical, and perfect for someone who enjoys solving problems and working directly with users.

Key Responsibilities:

• Act as the primary on-site contact for IT issues across office, production, and warehouse environments.
• Provide hands-on support for desktops, laptops, mobile devices, scanners, and printers.
• Troubleshoot hardware, software, and network issues (LAN, Wi-Fi, VPN, WAN).
• Support Microsoft 365 including Outlook, Teams, SharePoint, and user administration.
• Assist with ERP system support (user setup, permissions, troubleshooting, documentation).
• Provide support for shop-floor and manufacturing technology such as barcode scanners and label printers.
• Monitor and resolve incidents and service requests within agreed SLAs.
• Work collaboratively with the external Managed Service Provider on escalations and projects.
• Support core IT admin tasks including backups, server basics, and endpoint management.

What We’re Looking For

Essential:

• Experience in 1st & 2nd line IT support within a Windows environment
• Basic scripting knowledge e.g. SQL (desirable)
• Ideally have worked in a Engineering / Manufacturing company
• Confident supporting hardware, software, mobile devices, and printers
• Microsoft 365 knowledge (Teams, SharePoint, Outlook, admin tasks)
• Understanding of user account management and access control
• Basic networking understanding (LAN, Wi-Fi, VPN, WAN)
• Excellent communication and user support skills
• Comfortable working independently in an on-site, hands-on role

Sound like you? Apply now!