Debt Recovery Supervisor - Bristol - Central

£36,000 - £38,000 + benefits - Accountancy / Finance
Ref: 4369 Date Posted: Friday 07 Jun 2024

Element is pleased to be working with a very well-known organisation who are looking for a Debt Recovery Supervisor to join their rapidly growing team!

The Debt Recovery Supervisor will oversee and manage the debt recovery team, ensuring efficient and effective collection of outstanding debts. The ideal candidate will have strong leadership skills, a thorough understanding of debt recovery processes, and a commitment to maintaining a positive relationship with clients and customers.

Key Responsibilities:

  • Supervise and lead a team of debt recovery agents, providing guidance, training, and support to achieve performance targets.
  • Monitor and evaluate the performance of the debt recovery team, implementing strategies for improvement and ensuring compliance with company policies and regulatory requirements.
  • Develop and maintain effective relationships with clients, addressing their concerns and providing regular updates on the status of debt recovery efforts.
  • Analyse debt recovery data to identify trends and develop strategies for improving collection rates and reducing delinquency.
  • Handle escalated cases and negotiate payment plans with customers, ensuring a fair and respectful approach to debt resolution.
  • Prepare and present regular reports to senior management on the performance of the debt recovery team.
  • Stay up-to-date with industry regulations and best practices, ensuring the team operates within legal and ethical boundaries.

You will need:


  • Proven experience in debt recovery, with at least 3 years in a supervisory or leadership role.
  • Strong understanding of debt recovery processes, regulations, and best practices.
  • Excellent leadership and team management skills, with the ability to motivate and inspire a team.
  • Exceptional communication and negotiation skills, with the ability to handle difficult conversations with professionalism and empathy.
  • Analytical mindset with the ability to interpret data and develop actionable strategies.
  • Proficiency in using debt recovery software and tools.
  • High level of integrity and a commitment to ethical debt recovery practices

If you are interested please click "APPLY" or call Harry Harvey on 0117 235 7474

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