Customer Service Team Leader - Bristol

Element Recruitment are looking for an experienced and motivated Customer Service Team Leader to join our clients growing team. In this role, you will lead a team of customer service representatives, ensuring they deliver exceptional service and support to our customers every day.

Key Responsibilities:

• Supervise and support a team of customer service agents
• Monitor team performance and provide regular feedback and coaching
• Handle escalated customer queries and complaints professionally
• Assist with training new team members
• Ensure KPIs and service standards are consistently met
• Report on team performance and identify areas for improvement

What We’re Looking For:

• Previous experience in a customer service or team leader role
• Strong communication and leadership skills
• Ability to stay calm under pressure and solve problems effectively
• A customer-focused mindset with a positive attitude
• Proficient in using customer service software and systems

Apply now!