Customer Service Manager - Bristol

Job Summary

Element Recruitment are partnering with a leading Heating Manufacturer on their search for an experienced Customer Service Manager to managing a high-performing office team.

Key Responsibilities

• Manage and oversee the day-to-day running of the office, ensuring smooth and efficient operations
• Lead, support, and motivate a customer service team of 7 to deliver high levels of customer satisfaction
• Handle and resolve customer complaints and escalated issues promptly and professionally
• Act as a key point of contact for customer queries, including pricing, deliveries, and account-related enquiries
• Train and onboard new starters, ensuring they are fully supported and understand company processes
• Support continuous improvement of customer service processes and office procedures
• Create, maintain, and update spreadsheets to support reporting, tracking, and administrative functions
• Process customer orders and debits accurately and within required timeframes
• Maintain organised filing systems, both digital and physical
• Book in received goods and ensure accurate records are maintained
• Input and manage data across internal systems with a high level of accuracy
• Place supplier orders and liaise with suppliers as required

Skills & Experience

• Strong customer service and problem-solving skills
• Proven experience managing or supervising a team
• Excellent communication skills, both written and verbal
• Confident handling customer complaints and complex queries
• Highly organised with strong attention to detail
• Proficient in Microsoft Office, particularly Excel and spreadsheets
• Ability to multitask and prioritise in a fast-paced office environment
• Experience with order processing, invoicing/debits, and supplier management
• Hands-on, proactive approach with a strong work ethic

If you are an experienced Customer Service Manager looking for a new challenge, then apply now!