Customer Service Advisor (Spanish Speaking) - Bristol

Administration & Business Support
Ref: 2746 Date Posted: Wednesday 13 Oct 2021
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Are you a Spanish speaker? Are you looking for a great progression opportunity within a Global business?

Element Recruitment are working with a well-known insurance business, who are looking for a Spanish speaking customer service advisor. This role will be based in central Bristol, Monday - Friday. 

Key responsibilities:

  • Answer phone calls and respond to enquiries within target timescales and make outgoing calls/correspond in writing, as necessary
  • Confirm and verify insurance details that are provided and accurately enter them into the database, and utilise database to accurately interpret and communicate data
  • Review and respond to insurance documents and miscellaneous correspondence within target timescales to confirm client’s insurance criteria are met
  • Investigate claims thoroughly to obtain pertinent facts about losses and record claims data information accurately in the database (including gathering all necessary documents to verify losses)
  • Notify insurers of all claims received

Your experience:

  • Ability to speak and write English and Spanish fluently and to a professional standard
  • Excellent telephone manner and customer focus
  • Excellent organisation/prioritisation skills
  • Flexible and adaptable approach
  • PC literate and able to use MS Office Applications
  • Keyboard accuracy and Excel experience
  • Experience in a customer service/claims environment

Please apply directly or get in touch with Jess Martin on 07467 478 433 or jess.martin@element-recruitment.co.uk