Customer Service Advisor (Spanish Speaking) - Bristol

Are you a Spanish speaker? Are you looking for a great progression opportunity within a Global business?

Element Recruitment are working with a well-known insurance business, who are looking for a Spanish speaking customer service advisor. This role will be based in central Bristol, Monday - Friday. 

Key responsibilities:

• Answer phone calls and respond to enquiries within target timescales and make outgoing calls/correspond in writing, as necessary
• Confirm and verify insurance details that are provided and accurately enter them into the database, and utilise database to accurately interpret and communicate data
• Review and respond to insurance documents and miscellaneous correspondence within target timescales to confirm client’s insurance criteria are met
• Investigate claims thoroughly to obtain pertinent facts about losses and record claims data information accurately in the database (including gathering all necessary documents to verify losses)
• Notify insurers of all claims received

Your experience:

• Ability to speak and write English and Spanish fluently and to a professional standard
• Excellent telephone manner and customer focus
• Excellent organisation/prioritisation skills
• Flexible and adaptable approach
• PC literate and able to use MS Office Applications
• Keyboard accuracy and Excel experience
• Experience in a customer service/claims environment

Please apply directly or get in touch with Jess Martin on 07467 478 433 or jess.martin@element-recruitment.co.uk