Customer Account Handler - Bristol - West

Customer Account Handler – £26,000 - £29,000 per annum

Are you currently working as a Customer Service Advisor and ready to take the next step into a more account-focused position?

Element Recruitment is delighted to be partnering with a well-established company that is expanding its commercial team. We're looking for a Customer Account Handler who will act as a key liaison between clients and the internal team—helping to strengthen relationships, resolve queries, and support account management processes.

This is a fantastic opportunity for someone looking to move into a more senior and client-focused role, with clear progression toward account management.

Key Responsibilities:

• Act as a primary point of contact for a portfolio of B2B customers.
• Handle incoming enquiries and proactively manage ongoing customer accounts.
• Process orders efficiently and accurately in line with customer needs.
• Maintain up-to-date knowledge of products, pricing, and availability to support customer conversations.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Support less experienced team members and provide coaching during complex queries.
• Help identify opportunities to streamline service processes or enhance customer experience.

What we’re looking for:

• Minimum 2 years’ experience in a customer service or account support role within an office or contact centre.
• Strong communication and relationship-building skills.
• A proactive, solution-focused approach to customer interaction.
• Confidence in prioritising tasks and managing multiple accounts simultaneously.
• A positive and professional attitude with a genuine enthusiasm for supporting customers.

Sound like the right move for your career? Apply now and take the next step into customer account handling with a growing company.