Client Services Manager - Bradford-on-Avon

Element Recruitment are partnering with a growing professional services firm is seeking a Client Services Manager to lead and develop client-facing and operational teams, driving both people development and business growth.

In this role you’ll lead administration and client relations teams, ensuring a high-quality, consistent client experience while building a positive, high-performing culture. With a strong ownership mindset, you’ll also play a key role in improving processes, implementing technology, and supporting growth initiatives including acquisitions.

Key Focus Areas

• Leading, coaching and developing a team of 8
• Delivering a premium client experience
• Improving processes, workflows and efficiency
• Driving adoption of new systems and KPIs
• Supporting business growth and integration projects

About You

• Experienced team leader within professional services
• Passionate about developing people and building culture
• Commercially aware with a focus on service and efficiency
• Comfortable driving change and continuous improvement

This is a  key leadership role where you will have real influence and the opportunity to shape teams and support growth within the business. The role is fully office based, with the opportunity for hybrid working in the future.