This Bristol based business are looking for a Software Support Team Leader to join on a permanent basis. You will be a self-motivated leader with experience managing a successful Customer Support team and will be looking to join this Support leadership team and make a difference to both our customers and teams. You will be innovative and challenge the current methods by suggesting and driving alternatives to improve service and support this business’s customer brand.
Day-to-day, you will:
•Manage and lead a team, motivating them and driving their performance, ensuring that the services provided meets and exceeds customers' expectations.
•Encourage a learning environment to develop and retain talent by coaching the team and ensuring they feel motivated through praise and recognition.
•Ensure the teams and individual training needs are met and they have the tools and processes required to deliver a high quality service.
•Foster a customer focussed environment with clear responsibilities and expectations for the team.
•Act as an escalation point for customer complaints.
•Represent this software firm at customer meetings and presenting a positive professional image.
As a well-rounded Support Team Leader, your Skills and Experiences likely include:
•A solid experience of service delivery, ensuring your team understands the customer needs and delivers the expected outcomes.
•You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard.
•You are flexible have an ability to self-plan and respond to shifting priorities with a strong delivery focus.
•Ability to grasp new contexts, think beyond traditional solutions and challenge the status quo.
•A strong communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike.
What does this business offer you?
They are a leading software company and they take the development of their staff very seriously! In addition your benefits will be 25 days holiday, a match contributory pension and healthcare, you also will get:
•A Competitive Salary
•Access to training courses