IT Helpdesk - Bristol - Central

Are you immediately for a 1st line Helpdesk support role in Central Bristol? 

We are helping a creative company in Central Bristol to help them find temporary 1st line support for 3 - 4 weeks.  This role is a technical a support position, with an emphasis on providing a high-level of service. You'll be responsible for providing 1st line support, escalating incidents to the 2nd line team where needed. As you progress through the role, you will gain the opportunity to deal with 2nd line issues before escalating. Technical support will be provided via telephone and email, where you will triage incidents appropriately using the internal software.

Duties include:

• Be the first point of contact for new and existing staff via the telephone and email
• Assist clients with complex queries
• Assist clients in making payments via the telephone
• Undergo a detailed training programme to solidify your understanding and ensure that you are confident in your role

Your will have:

• Excellent communication skills both verbally and written
• You have a willingness to learn
• You are confidently able to prioritise workload and meet deadlines
• You are IT proficient with a knowledge of Microsoft Office
• You are a team player within a proactive and positive approach

If you are immediately available please call Lucy Fieldhouse on 0117 456 6011 or click 'apply' now