Job Title: Credit Controller
Location: West Bristol
Purpose of the role:
To Support the overall objectives of the Company, especially proficient in the Credit Control Team. Responsibility to an allotted section of Customers, the accurate maintenance of those customers in chasing overdue debt, credit limit review and releasing where possible of any order placed by the Customer.
Specific duties to include:
Implement and ensure compliance of the Company’s Credit Policies and procedures.
Be aware of, and ensure compliance to Data Protection regulations.
Where Credit Control alerts received in regard to designated accounts, that all are actioned in line with Company policy and Nextday KPI.
To ensure that any Customer that hits previously agreed credit limit is escalated to line Manager for review, and that this is auctioned in line with our Nextday KPI.
To ensure the Customers accounts are kept up to date, keeping all funds allocated in accordance with the Customer wishes.
To make targeted outbound calls a day relating to debt collection.
To prioritise work load through the day to best achieve and attain the office objectives
Skills and experience required:
Proven track record in debt collection, the ability to foster good relationships with Customers and Colleagues furthering the office goal of good debt collections.
- Two years experience in Credit Control
- Computer-literate (Microsoft Office)
- GCE Maths or above
- Flexible approach to working hours
- Phone/Communication Skills
- Ability to debt collect via Phone
- Resilience & Openness to Change