Job Title: Credit Controller – contract to perm
Location: Central Bristol
Reference: 3357
Salary: to £22,000+bonus
Responsible for a portfolio of customer accounts, working closely with property teams and other key departments to maximise collection of revenue by ensuring the arrears process is executed efficiently and effectively. Be the ambassador for this process, driving and leading on this activity and undertaking arrears tasks to agreed deadlines, ensuring collections targets are met. To aid the collection of arrears, ensure customer accounts and booking status’s are kept up to date and accurate, and any issues are promptly followed up and resolved. Deliver training on the arrears process when required.
KEY ACCOUNTABILITIES
Manage a portfolio of customer accounts ensuring the timely collection of arrears in line with collection targets.
Support other colleagues within the AR team when required to ensure collective team and company targets are met.
Ensure all stages of the arrears process are executed as per timetable, liaising closely with property teams to ensure all arrears tasks are executed efficiently and effectively.
Provide an expert support service for property teams in relation to arrears collection and maintaining customer accounts. Build strong relationships with teams to ensure approach is aligned, balanced and in-line with delivering high service standards.
KEY RESPONSIBLITIES
Chasing arrears via calls, emails and letters in line with company targets.
Authorising, processing and monitoring payment plans.
Reviewing accounts on hold.
Produce weekly debt performance reports.
Production of notices and liaising with solicitors.
Ensuring accounts are ready for referral to external debt collection agencies.
Provide general support and guidance with managing arrears.
Liaise with other teams and other departments to aid the timely resolution of customer queries, complaints, or action resulting from arrears collection activity.
KEY REQUIREMENTS
- Previous Debt Collection / Credit Control experience
- Previous customer service or support function experience in a finance department
- Ability to prioritise, meet targets, deadlines and work under pressure
- Excellent telephone manner and customer service skills
- Data entry skills with a high level of accuracy
- Intermediate Excel skills including ability to use vlookups & pivot tables
- Pro-active and able to work on own initiative.
- Accuracy and attention to detail
- Excellent team player